Refund policy

We want you to love what we make. If something isn't right, here's how returns work.

Returns

You may return most items within 30 days of delivery for a refund. Items must be unused and in their original condition.

To start a return, email admin@bluegrassprintlab.com with your order number. We'll send instructions and the return address. Return shipping is paid by the buyer unless the return is due to our error (wrong, defective, or damaged item).

Personalized and custom items (e.g., items printed with custom text or made-to-request color combinations) are final sale and can't be returned unless they arrive damaged or defective.

Damaged or defective items

If your item arrives damaged or has a defect, email us within 7 days of delivery with a photo. We'll send a free replacement or issue a full refund — your choice. No need to ship the item back.

A note on 3D printing: the printing process can leave slight surface characteristics, and no two items are exactly alike. Minor variations consistent with our product photos aren't defects — but if you feel your item doesn't match what was pictured, tell us and we'll make it right.

Refunds

Once we receive and inspect your return, we'll notify you and issue the refund to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact us at admin@bluegrassprintlab.com.